I saw you, the owner
the tattoo parlor, yelling, arguing and pointing your finger at one of your customers. Your customer was, appropriately, requesting the refund he had been promised on the phone by one of your employees. Regardless of your policy on refunds, verbally abusing your customer is hardly the answer. How embarrassing for you. Check yourself into an anger management class. Then, read the chapter on customer service in Owning a Business for Dummies
—maybe you have a chance at becoming a decent human being!
Send us your rants, kudos, love letters or bizarre sightings, but keep it to 100 words. You’ll remain anonymous, but you must identify yourself for us to process your submission. Mail: Iwitness c/o CN&R 353 E. 2nd St., Chico, CA 95928; Email: email@example.com.